It is essential to have a measurable definition of the scope and what constitutes a successful implementation of the IT delivery. Without a documented agreement from the business units, IT delivery could easily become less effective or even a failure due to delayed implementation, changes in scope or disagreements on what is expected from the required delivery.

In general project managers need to be able to manage and coordinate all of the project logistics.  While the above list seems to be obvious and is documented in every project management methodology, numerous IT deliveries fail as the project manager focuses on a subset of the above and is not able to balance all of the above responsibilities. The project manager should focus on enabling the business unit’s expectations, delivery dates and should be able to differentiate between scope creep and valid user concerns if he/she wants to improve efficacy and reduce the number of project failures.

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